| 863263 | % availability of database environments | 99.64 | 95.00 | This measure represents the percent availability (or uptime) of the City’s multiple database environments. These databases are required to run key City applications, including constituent services, geographic and information services (GIS) and the City’s website, www.cityofboston.gov. The results exclude scheduled downtime.
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| 1206586 | Visits to the City's public website (cityofboston.gov) | 7,884,063.00 | 6,750,000.00 | This measure represents the number of unique visits to the City's website, www.cityofboston.gov. Note that a visit is an interaction a unique visitor has with a website over a specified period of time or activity. | 1272 | 3.gif | |
| 26985 | # of Cable programs produced | 3,095.00 | 1,800.00 | This measure represents the number of cable programs produced for public television. Beginning in FY09, this measure also includes web programming produced by the Cable Office.
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| 1245007 | % of permits and licenses issued online | 43.77 | 75.00 | This measure represents the percentage of permits and licenses issued online.
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| 865111 | % availability of mainframe systems (including DB2 database) | 98.86 | 99.00 | This measure represents the percent availability (or uptime) of the City’s key mainframe systems. These systems are required to maintain critical City operations, including enterprise financial and human resource platforms. The results exclude scheduled downtime.
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| 1236661 | % of Uptime of City's website - cityofboston.gov | 99.69 | 99.00 | This measure represents the percentage time in which cityofboston.gov is up and operational. | 1272 | 3.gif | |
| 1186926 | % of IT Service Desk Internal Work Orders Completed on Time | 84.69 | 85.00 | This measure represents percentage of TrackIT work orders closed during the month that were closed under the Service Level Agreement (SLA) goal time for the work order of that type. TrackIt refers to the work order/ticket tracking software that DoIT utilizes to manage any service request assigned to the department. The SLA time for a work order varies by case type.
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| 862794 | # of City Employees Completing Technology Training Courses | 669.00 | 337.50 | This measure represents the number of City employees taking basic PC skill courses in Microsoft Windows and Office, in addition to training in specific applications related to financial management, human resources and constituent services.
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