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The Department of Innovation and Technology is the City's enterprise-wide technology services organization providing solutions that enable our business partners across all City departments.
Website sustains record setting pace
The City of Boston’s websites welcomed over 2.4 million visitors in the second quarter, above its YTD target of 2.25 million visitors, continuing its trend to surpass last year’s record setting total. The City’s websites offer constituents and visitors an easy means to access information, perform multiple transactions and request city services.
DoIT Service Desk improves performance
DoIT’s Service Desk has recorded several months of above target achievement for work orders being resolved within their service level agreement (SLA). In fact, the recent performance has raised the year-to-date result to just shy of 85%. These results help keep city-wide productivity strong by ensuring that desktop IT tools remain available and functional to employees.
Employees benefit from training initiatives
DoIT continues to benefit from “The CoB/UMass Excellence in Technology and Innovation Program,” a partnership between the University of Massachusetts-Boston and DoIT to offer employees a comprehensive training curriculum in technology, communication and business management. Enrollment continues to exceed expectations; resulting in large numbers of employees utilizing these skills.
Performance Exceeds Target
Performance Near Target
Non Scored - Context Measure