| 25757 | Building, electrical, & mechanical permits issued | 21,373.00 | 24,003.00 | This measure represents the number of building, electrical, and mechanical permits issued in a given month.
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| 25683 | Code enforcement complaints received | 7,611.00 | 7,500.00 | This measure represents the number of complaints placed through the Mayor’s Office, the ISD switchboard, or the code enforcement division. The number of code enforcement complaints received is determined by a wide number of factors, including weather events and economic conditions leading to property abandonment. By tracking monthly change in the number of complaints, ISD aims to better ensure timely follow up to constituent concerns. | 1276 | 4.gif |  |
| 27446 | Pct. of code enforcement complaints responded to within 48 hours | 100.00 | 100.00 | This measure represents the percentage of code enforcement complaints that the department addresses within forty-eight hours.
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| 25735 | Code enforcement violations issued | 27,942.00 | 22,500.00 | This measure tracks the violations issued for infractions such as illegal dumping or faiilure to clear snow from a sidewalk. Individual code enforcement tickets can include multiple violations for a single property. Technology improvements made in 2009 allowed ISD to track the individual violations issued, not just the number of tickets. However, some data was lost during this process explaning the several months recorded as zero. | 1276 | 3.gif | |
| 25671 | Housing "no heat" complaints | 769.00 | 675.00 | This measure represents the number of “no-heat” calls made to the Mayor’s hotline and the ISD switchboard and walk-ins. The “No heat” season runs from September 15th through June 15th. This measure is tracked for context, the percentage resolved within 24 hours measures ISD's performance. | 1276 | 4.gif | |
| 27542 | Pct. of "no heat" complaints responded to within 24 hours | 100.00 | 100.00 | This measure represents the percentage of “no heat” complaints to which ISD responds within twenty-four hours.
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| 25663 | Rental inspections | 1,949.00 | 1,350.00 | This measure represents the number of inspections of rental units done as required by the rental re-inspection Ordinance.
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| 999814 | Rental inspection certificates issued by ISD | 1,408.00 | 1,125.00 | This measure represents the number of certificates issued after a unit passes its rental inspection. Should violations be noted on the initial inspection, a follow-up inspection will be scheduled and all violations need to be corrected before the Rental Inspection Certificate is issued.
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| 25767 | Total number of vacant lots reported | 139.00 | 56.25 | This measure represents the number of vacant lots reported to ISD by constituents. This measure is tracked for context, the percentage cleaned by owner is a better measure of ISD's performance.
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| 25787 | Total number of vacant lots cleaned | 54.00 | 45.14 | This measure represents the number of vacant lots reported to ISD that are cleaned by either the department or the owner. The vacant lot inventory, whenever possible, is cooperatively cleaned by available staff from ISD, DND and Basic City Services. Since FY09, ISD has made an effort to identify and contact the owners of vacant lots to have the owners clean them.
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| 1138306 | Pct. of reported vacant lots cleaned by owner | 75.22 | 26.00 | This measure represents the percentage of vacant lots reported to ISD that are cleaned by the owner. Since FY09, ISD has made an effort to identify and contact the owners of vacant lots to have the owners clean them. Beginning in FY09, ISD has made an effort to identify and contact the owners of vacant lots, in order to have the owners clean them. Thus, a higher percentage of vacant lots by owner is positive performance.
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