City Of Boston
Elderly Commission
Performance Scorecard for March 2012 (Quarterly)
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Mission: The mission of the Elderly Commission is to enhance the quality of life for Boston's senior citizens through developing, planning, coordinating, implementing, and monitoring the delivery of programs and services to the elderly in an efficient and effective manner.

  • Engaging activities for seniors
    The Elderly Commission recognizes the importance that active lifestyles play in healthy aging. To that end, we continue to promote events and volunteer programs in order to give seniors opportunities to participate in engaging activities. These are reflected in our above target number for total events and seniors volunteering.
  • Advocating on behalf of seniors
    The Elderly Commission is placing increased emphasis on information dissemination and benefits work. The Advocate Unit has been making targeted outreach and presentations in an effort to reach the elderly we serve in their own neighborhoods. This is evident in our above target numbers for “Community Presentations”.
  • High demand for "Boston Seniority" Magazine
    Due to high public demand for the “Boston Seniority” magazine, the Elderly Commission increased the number of magazine printings during the last bid cycle by 2,000 copies per issue. A new contractor was able to meet that need and therefore we are now able to distribute an increased number of magazines to an increase number of locations throughout the City.
  • New plan for meals outreach
    The Elderly Commission was not been able to meet its targets for the meals-related measures. In FY12, there was an increase in external funding and an expectation placed on grantees for an increased number of meals served. The Commission has implemented a new standard for contracts to include a plan for outreach to include an increased number of meals.
MeasureYTD ResultYTD TargetPerformance
26261Monetary and in-kind donations178,998.23170,500.00This measure represents the total amount of cash and in-kind donations received by the Elderly Commission. Its quarterly targets also reflect the seasonal nature of the measure’s performance. The Elderly Commission raises the largest percentage of it's Money & In-kind donations in it's December First Night event. This explains the large spikes in the December donations.12733.gif
25575Seniors participating in events10,228.0012,200.00This measure represents the total number of seniors that actually attend the events. We expect variances in months due to some months having more events then others. 12731.gif
25595Total events56.0052.00This measure represents the total number of events hosted and supported by the Elderly Commission. Variances will occur due to some months having more events scheduled then other months. 12733.gif
25547Seniors volunteering502.44577.00This measure represents the number of seniors volunteering through the Elderly Commission each month. YTD values represent a monthly average. 12733.gif
25587Volunteer sites82.7870.00This measure represents the number of volunteer sites each month, including RSVP, SCP, Memoir Project, Senior Citizen’s Property Tax Work-Off Program, and events. Variances will happen in months when Memoir Project is not in session. Additionally, the Senior Citizen’s Property Tax Work-Off Program only occurs July through November. 12733.gif
25603Taxi coupon clients12,679.0015,000.00This measure represents the total number of seniors who have purchased taxi coupons in a given month.12731.gif
25645Total rides31,144.0029,001.00This number represents the actual number of rides given by the Shuttle in a month.12733.gif
25597Requests for medical rides19,697.0018,750.00This measure represents the total number of requests for medical rides. 12733.gif
25613Medical rides19,519.0018,249.00This measure represents the actual number of rides performed by the Shuttle in a month. 12733.gif
678158Pct. of medical trip requests fulfilled99.1096.00This measure represents the percentage resulting from the number of medical rides performed divided by the number of requests for medical rides. Some rides are cancelled by the client. 12733.gif
575683Elderly(Information & Referral Services)7,359.007,871.22This measure represents the number of contacts made via phone, walk-in, and home visit by Elderly Commission staff. This measure was exceptionally high in FY09 because the Elderly Commission compiled its list of contacts by contacting via phone the elderly population in Boston, which totals around 60,000.12732.gif
668898Boston Seniority News distributed98,000.0084,000.00This measure represents the total number of magazines printed. Magazine is printed 10 times a year, therefore it is not distributed in some months. 12733.gif
25609Community presentations242.00168.75This measure represents the number of presentations given monthly by the Community Service Advocates.12733.gif
575550Ethnic meals62,220.0074,999.97This measure represents the total number of ethnic meals served monthly. 12731.gif
29881Home-delivered meals(Elderly Commission)159,231.00184,860.00This measure represents the total number of Title III C meals delivered to seniors monthly. The Older Americans Act Title III Home Delivered Meals Program is designed to provide meal service for those who are homebound and unable to cook.12731.gif
29883Congregate meals(Elderly Commission)155,065.00180,557.25This measure represents the total number of Title III C congregate meals served monthly at 42 lunch sites. The Older Americans Act Title III Home Delivered Meals Program is designed to provide meal service for those who are homebound and unable to cook.12731.gif
 
 
Performance Key :     Performance Exceeds Target    Performance Near Target   Performance Off-Target    Non Scored - Context Measure    Data Missing