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Public service and access to quality health care are the cornerstones of our mission - to protect, preserve, and promote the health and well-being of all Boston residents, particularly those who are most vulnerable.
Mayor’s Health Line serves over 10,000 individuals
Through phone service and outreach efforts, the Mayor’s Health Line helps keep Boston residents healthy by helping them find health care providers, make appointments, and enroll in health insurance programs. In the third quarter of FY12, the Mayor’s Health Line responded to 2,548 calls, bringing the year-to-date total to 10,956.
EMS Priority 1 response time still under 6 minutes
During the third quarter of FY12, the median response time for Emergency Medical Services (EMS) Priority 1 calls was 5.7 minutes - this is the 15th consecutive quarter in which the Priority 1 response time was under 6 minutes. These rapid emergency response times are helping to save the lives of Boston residents.
DelValle Institute trains 506 residents
Through the first three quarters of FY12, 506 Boston residents completed emergency preparedness training through the DelValle Institute for Emergency Preparedness – twice the number planned. By being prepared to help during emergencies and disasters, these individuals help protect the health and well-being of Boston neighborhoods.
VIP hosts community meetings and outreach events
In the third quarter of FY12, the Violence Intervention and Prevention Program (VIP) held 64 neighborhood coalition meetings, activities, and youth outreach events— more than twice the number planned. These activities encourage collaboration among community residents, organizations, and city agencies, promote positive youth development, and help reduce violence.
Homeless Services places 154 clients in housing
Through the third quarter of FY12, the Homeless Services program placed 154 clients in permanent housing – 17% more than planned. These placements are accompanied by a variety of supportive services that provide formerly homeless men and women a chance to live independently and safely in their own homes.
Performance Exceeds Target
Performance Near Target
Non Scored - Context Measure