City Of Boston
Boston Public Health Commission
Performance Scorecard for March 2012 (Quarterly)
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Mission: Public service and access to quality health care are the cornerstones of our mission - to protect, preserve, and promote the health and well-being of all Boston residents, particularly those who are most vulnerable.

  • Mayor’s Health Line serves over 10,000 individuals
    Through phone service and outreach efforts, the Mayor’s Health Line helps keep Boston residents healthy by helping them find health care providers, make appointments, and enroll in health insurance programs. In the third quarter of FY12, the Mayor’s Health Line responded to 2,548 calls, bringing the year-to-date total to 10,956.
  • EMS Priority 1 response time still under 6 minutes
    During the third quarter of FY12, the median response time for Emergency Medical Services (EMS) Priority 1 calls was 5.7 minutes - this is the 15th consecutive quarter in which the Priority 1 response time was under 6 minutes. These rapid emergency response times are helping to save the lives of Boston residents.
  • DelValle Institute trains 506 residents
    Through the first three quarters of FY12, 506 Boston residents completed emergency preparedness training through the DelValle Institute for Emergency Preparedness – twice the number planned. By being prepared to help during emergencies and disasters, these individuals help protect the health and well-being of Boston neighborhoods.
  • VIP hosts community meetings and outreach events
    In the third quarter of FY12, the Violence Intervention and Prevention Program (VIP) held 64 neighborhood coalition meetings, activities, and youth outreach events— more than twice the number planned. These activities encourage collaboration among community residents, organizations, and city agencies, promote positive youth development, and help reduce violence.
  • Homeless Services places 154 clients in housing
    Through the third quarter of FY12, the Homeless Services program placed 154 clients in permanent housing – 17% more than planned. These placements are accompanied by a variety of supportive services that provide formerly homeless men and women a chance to live independently and safely in their own homes.
MeasureYTD ResultYTD TargetPerformance
856435Families served in residential and outpatient substance abuse treatment493.00440.00This measure represents the number of families (women and their children) served in Substance Abuse residential treatment. This measure is annual and data is collected at the end of the fiscal year for the June Quarterly report. The YTD data and performance color reported in the September, December and March Quarterly reports represent the annual result from the prior June.12703.gif
629011% of babies who are low birthweight9.009.00This measure represents the percentage of babies born with low birthweight. This measure is annual and data is collected at the end of the fiscal year for the June Quarterly report. The YTD data and performance color reported in the September, December and March Quarterly reports represent the annual result from the prior June.12703.gif
857189VIP neighborhood coalition meetings, activities, and youth outreach172.00108.75This measure represents the number of Violence Intervention and Prevention (VIP) neighborhood activities, including coalition monthly meetings, coalition activities, and out of school time outreach activities. 12703.gif
854153Home visits for asthma education and services128.0097.50This measure represents the number of home visits for asthma education and services.12703.gif
279780Compliance rate for youth access regulation among tobacco retailers86.0093.00This measure represents the compliance rate among approx. 1,200 tobacco retailers in limiting access to tobacco for youth. This measure is annual and data is collected at the end of the fiscal year for the June Quarterly report. The YTD data and performance color reported in the September, December and March Quarterly reports represent the annual result from the prior June.12702.gif
26621Individuals served by the Mayors Health Line (MHL)10,956.006,375.00This measure represents the number of individuals helped in finding medical insurance, medical services, and health information through the Mayor’s Health Line. 12703.gif
26617Uninsured children and families enrolled in health insurance programs by BPHC415.00450.00This measure represents the number of uninsured children and families who receive assistance from the Mayor’s Health Line for enrolling in available health programs. During the first quarter of FY12, 114 uninsured children and families were enrolled in health insurance programs. Enrollment numbers vary over the course of the fiscal year in response to employment trends and other factors; however, the Commission anticipates reaching 600, its annual target, by the end of the fiscal year. 12702.gif
856378Homeless clients receiving substance abuse treatment878.00900.00This measure represents the number of homeless clients receiving drug-free counseling services. This measure is annual and data is collected at the end of the fiscal year for the June Quarterly report. The YTD data and performance color reported in the September, December and March Quarterly reports represent the annual result from the prior June.12703.gif
1242018Homeless clients placed in permanent housing 154.00131.25This measure represents the number of homeless clients placed in permanent housing. The Commission added this measure in FY12. 12703.gif
26605Emergency shelter bed nights provided184,985.00198,750.00This measure represents the number of emergency shelter bed nights provided to homeless clients. In the first quarter of FY12, Homeless Services provided 55,998 emergency shelter bed nights to homeless clients – 85% of target. The provision of emergency shelter beds provided fluctuates each quarter depending on the economic and social service conditions but the Commission anticipates meeting target numbers for the balance of the fiscal year. 12702.gif
586294% of clients receiving HIV services with BPHC-funding who are people of color73.0063.00This measure represents the percentage of clients provided with HIV services through BPHC-funded agencies who are people of color, as represented in the City’s Epi profile. This measure is annual and data is collected at the end of the fiscal year for the June Quarterly report. The YTD data and performance color reported in the September, December and March Quarterly reports represent the annual result from the prior June.12703.gif
587156% of active Boston TB cases completing recommended treatment course100.0098.00This measure represents the percentage of active Boston TB cases that complete the recommended course of treatment. This measure is annual and data is collected at the end of the fiscal year for the June Quarterly report. The YTD data and performance color reported in the September, December and March Quarterly reports represent the annual result from the prior June.12703.gif
855486Boston residents completing emergency preparedness-related training506.00250.00This measure represents the number of Boston residents who have completed emergency preparedness-related training as part of Public Health Preparedness outreach programs.12703.gif
26603Ambulance transports59,568.0057,375.00This measure represents the number of Boston EMS ambulance transports. 12703.gif
588891Median response time for Priority 1 calls5.696.00This measure represents the median response time for Priority 1 calls. Larger numbers indicate worse performance. The YTD result is an average of monthly data.12703.gif
589066Median response time for Priority 2 & 3 calls7.417.00This measure represents the median response time for Priority 2 & 3 calls. Larger numbers indicate worse performance. The YTD result is an average of monthly data.12702.gif
 
 
Performance Key :     Performance Exceeds Target    Performance Near Target   Performance Off-Target    Non Scored - Context Measure    Data Missing